Support FAQ

Frequently Asked Questions in Popular Categories

Client Area FAQs

cPanel FAQs

How to login to Client Area?

Type padroni.info into your web browser.
Click on Login in the top right corner.
Enter your email and password.

Your Client Area

Within your client area, you are able to view all your services, domains, invoices, and much more.

Where to find Client Area login details?

These details were sent to you with a welcome email from Padroni Hosting when your client profile was created.
Your Username is your registered email account that you receive invoices on.
Your password is randomly generated and no passwords are saved by Padroni hosting.

What to do if you do not know your Client Area password?

Click on forgot password above where you would type your password in.
Enter your email on the Lost Password Reset page and click Submit.
You should receive a password reset link to your registered email account.

If the reset link does not work, or you do not receive the reset link, you should email support@padroni.info and request that your Client Profile password be reset to a password provided by you. Alternatively, you could give us the authority to generate a randomized password which we will then send to you.

Changing account details through your Client Area

Log in to Client Area.
Click update on the right-hand side of your screen under your info.
Change anything you want to update and click Save Changes at the bottom of the page.

Adding a payment method through your Client Area

Log in to Client Area.
Click update on the right-hand side of your screen under your info.
Scroll down to Payment Method, click on the dropdown menu to choose your payment method, and click Save Changes at the bottom of the page.

The different payment channels supported are
PayFast
Bank Transfer

How to Blacklist an email through your Client Area

Login to your client area
Scroll down to the email tab.
Click on Spam Filters.
Scroll down to the Additional Configurations tab and click Show Additional Configurations at the bottom
Scroll down to the Whitelist (Emails Always Allowed) tab and click Edit Spam Blacklist Settings at the bottom
Click on Add A New “blacklist_from” Item
Enter the email you need to be whitelisted into the box then click on the update blacklist (blacklist_form) button

How to set up an Email address in Client Area?

Log in to Client Area.
Click on the Services tab.
Under Products/Services click on your hosting package above your domain name.
Scroll down to Quick Create Email Account.

How to view your invoices through your Client Area

Log in to Client Area
Click on the Invoice tab with the credit card symbol.
You may then select an invoice to check the status thereof.

How do I view Account Statement in Client Area?

Login to your client area.
Click billing on the top menu bar.
Click on Account Statement on the dropdown menu that appears.
Fill in your start and end date of when you want your account Statement and click Search My Statement.
You can then download or view your statement.

How to set up an Email address in cPanel?

Login to cPanel from Client Area.
Scroll down to the email tab.
Click on Email Accounts.
Click the +Create button on the left-hand side of the page.

How to access cPanel from Client Area?

Log in to Client Area.

Click on the Services tab.

Under Products/Services click on your Hosting Package above your domain name.

Click log in to cPanel under actions on the left-hand side of the page.

How to Whitelist an email through your Client Area

Scroll down to the email tab.
Click on Spam Filters.
Scroll down to the Additional Configurations tab and click Show Additional Configurations at the bottom
Scroll down to the Whitelist (Emails Always Allowed) tab and click Edit Spam Whitelist Settings at the bottom
Click on Add A New “whitelist_from” Item
Enter the email you need to be whitelisted into the box then click on the update whitelist (whitelist_form) button.